Frequently Asked Questions

RETURNS

Return requests must be submitted within thirty (30) days of delivery.

Yes. All returns require prior authorization before sending anything back.

Customers are responsible for return shipping unless the item was defective or incorrect. Original shipping charges are non-refundable.

Eligible refunds or store credit are typically processed within seven (7) to fourteen (14) business days after the returned item is received and inspected.

The following items are not eligible for return: personal care items, opened grocery items, clearance or final sale items, digital products, and gift cards.

Please contact our support team within seventy two (72) hours of delivery with your order details and any supporting information.

For orders $100 or greater, all sales are final. Orders outside of the 30-day window from the delivery date do not qualify for a refund. No exceptions.

SHIPPING

Most orders are processed and shipped within one (1) to three (3) business days after payment confirmation.

Delivery times vary based on destination and the shipping option selected at checkout. Standard delivery can take 3 – 7 business days from the ship date.

Yes. Tracking information is provided for most orders once your shipment has been dispatched.

Some orders may ship in separate packages to ensure faster and more efficient delivery.

No. At this time, Super Savings Now ships only within the United States.

If your tracking information shows your order as delivered but you can’t locate it, please wait at least 24 hours before taking action. Carriers may occasionally mark a package as delivered shortly before it actually arrives.
After 24 hours, please try the following:

  • Look for a delivery notice or attempted-delivery slip.
  • Check around your property (porch, side/back door, garage, mailbox area, building lobby/front desk, etc.).
  • Ask neighbors or household members if they accepted the package on your behalf.
  • Confirm the shipping address on your order is correct.
    If you’ve completed these steps and still can’t locate your package, please contact us and we’ll help you investigate next steps.

Tips to help protect packages from theft:

  • Ship to a secure location (workplace, package locker, or trusted friend/family member).
  • Track your package so you know when it’s expected to arrive.
  • Coordinate with neighbors to keep an eye out for deliveries.
  • Install a doorbell camera or security camera.
  • Consider using a secure package box or locker for your porch.

Packages marked as delivered but not received must be reported within 3 days of the tracking status showing successful delivery.

We follow specific protocols, including frequent inventory checks, to ensure we deliver the freshest items possible. In the unlikely event you receive an expired item, please contact us directly so we can resolve the issue and investigate the inventory for that item.

Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to):

  • Item(s) being out of stock and unavailable for shipment
  • Issues processing your payment information If your order or any item(s) are canceled, we’ll send an email notification explaining the reason. You will not be charged for any canceled items that are not shipped.

Please review your order carefully before submitting it. Once an order has been processed, it cannot be edited or canceled.

If you believe you entered an incorrect shipping address, please contact us immediately via email. We’ll do everything we can to update the address before your order ships.

However, depending on your order’s status and the shipping method, we may be unable to change the address, reroute the package, or guarantee successful delivery once processing is underway.

To avoid delays or delivery issues, please review your order details carefully before placing your order. We’re unable to offer refunds or replacements for orders submitted with an incorrect shipping address at checkout.

PAYMENT

We accept major credit and debit cards, electronic checks (ACH/eCheck), approved purchase orders, and wire transfers.

No. We do not accept mailed, paper, or physical checks. Only electronic check payments are supported.

  • Card payments are processed after authorization
  • Electronic check payments are processed after verification and clearance
  • Wire transfer orders are processed after funds are confirmed
  • Purchase orders are processed after approval

If your order was placed using an electronic check, wire transfer, or purchase order, shipment will begin only after payment or approval has been verified. Processing times may vary.

IMPORTANT NOTES

  • Phone orders are not accepted
  • All payment-related inquiries must be submitted via email
  • All orders are subject to payment verification
  • Super Savings Now reserves the right to delay, cancel, or decline orders that do not meet payment or verification requirements